How to use your CSA Member Account
On this page:
· Navigating your User Dashboard · Your Cash Account and Veggie Credits ·
· Updating Payment Info ·
Featherstone offers 90+ varieties of fruits and vegetables, and every box we deliver is uniquely packed for you! Learning to use your CSA Member Account will help you get the most our of your CSA, with access to our flexible features like box customization and rescheduling. Keep reading to learn how to navigate your User Dashboard, utilize your Veggie Credits, and update your Payment Info,.
If you have any issues accessing your member account or need help, don’t hesitate to reach out to Nicole at csa@featherstonefarm.com or give her a call or text at 507-429-2003. We’re here to help!
For more CSA information, check out these pages…
Navigating your User Dashboard
When you login to your member account, the first page you see is your User Dashboard. This is your main navigation for your account. You can return to the main User Dashboard by clicking the dashboard button on the left menu. The main tabs for your dashboard are Subscriptions, Orders, Payments, and Settings.
The Subscriptions tab is where you’ll be able to customize or reschedule your box, and learn about your pickup location.
The Orders tab will show you your order history, the Payments tab your payment methods and account balance.
The Settings tab allows you to update your account settings and user info, such as your account password or preferred email.
You can always use the Calendar to navigate to the box that will be delivered on the highlighted date.
If you’re having trouble navigating your member account, you can always get back to the main dashboard page by clicking on the person icon in the top right corner of any page, and selecting “My Account.” This will take you back to your Dashboard, where the main navigation options are available.
Our software tends to have more problems if you’re using it on your phone. If your changes won’t save or you’re having issues using your account on your cell phone, please let Nicole know so we can get it fixed!
Order History
If you’ve ever forgotten what subscription you signed up for, or need to know how much you were charged, you can view your order history by selecting the “Orders” Tab on your main dashboard. From here, select the first option listed, “View Order History.”
Here, you will be able to see a list of your orders: the invoice number, the date the order was placed, and the total of each order. You can see details about each order by clicking on the invoice number. The invoice will show you what size share you purchased (solo or sustainer, if applicable), which season you ordered for (Spring, Summer, Winter) and your pick-up location for each season, listed as a “Drop off.”
If an order has a little clock next to the shopping cart, shown as “Waiting” in the symbol key at the bottom, this means the order was auto-renewed and you are awaiting your first delivery. These orders are confirmed.
When you login to your account and select the Payments tab, you will see two balances at the bottom: your Veggie Credits balance and your Cash Account balance. These are two different “accounts” that we use to manage crediting, refunds, and small purchases less than $5 during your CSA subscription. For questions about your Cash Account or Veggie Credits, please email Nicole at csa@featherstonefarm.com
Your Cash Account and Veggie Credits
Veggie Credits
Veggie Credits are a simple way the farm manages Box Customization across multiple weeks:
credits can be used to purchase extra veggies in your CSA box during any of your subscriptions!
credits CAN NOT be used to purchase add-ons or new subscriptions, like an egg share, garlic share, or Winter Share, nor can they be used to purchase our merch.
How Veggie Credits Work
When you customize your box below the week’s prepaid box value, the difference is added to your veggie credits.
When you customize your box over the week’s prepaid box value, the difference is added as a negative balance to your veggies credits.
(Each week is assigned a prepaid value based on crop availability. The total prepaid value for a season is equal to, though usually greater than, the price of your CSA subscription).
To avoid repeat small charges, you can run a negative balance up to $5 on your veggie credits.
You can pay this off by customizing your next box below the week’s box value.
If you go beyond a negative balance of $5, we bill your payment method on file the Monday of deliveries (NOT the day you customize your order!)
This can sometimes be confusing, because folks will only add a $2 item to an order, then be billed for $6. The $6 is a culmination of your previous charges, so we don’t bill you $2 every week!
You can check your Veggie Credit balance on your member account, and see your transactions itemized by box order. Log in and select the “Payments” tab. Click on your balance for a list of your Veggie Credit transactions.
If you have a positive Veggie Credit balance, you will be able to view your balance while customizing your order if you scroll to the bottom of the veggie list and select “Show Billing Details.”
**If we try to bill your Veggie Credit balance to your credit or checking account on file and are unable to process the payment, the negative balance will carry over to your Cash Account, and your Veggie Credits will be zeroed out. Your final CSA delivery is subject to being withheld if a negative Cash Account balance greater than the value of your final box remains. You can pay off your cash account balance at any time by clicking the green “Pay off Balance” button at the bottom of your dashboard that appears when you have a negative balance.
Cash Account
We rarely use your cash account, but there will occasionally be funds or a negative balance. The following is a list of “if’s” that might cause your cash account balance to change.
If we tried to bill your Veggie Credit (see above) balance to your credit or checking account on file and were unable to process the payment, the negative balance will carry over to your Cash account, and your Veggie Credits will be zeroed out. We might refund an add-on order or accidental auto-renewal charge to your cash account if you are planning on purchasing another subscription with us, to help you avoid future credit card fees. If you use a coupon incorrectly, we will charge the amount you owe us to your Cash account. If we owe you for a coupon that didn’t go through at check-out, we will add the value to your Cash account.
The main difference between your Cash Account and your Veggie Credits: You can use your Cash account funds to purchase anything from our store: a CSA subscription, an Add-on subscription, a gift card, OR to purchase additional items for your customized CSA box. Veggie credits can ONLY be used to purchase additional items for your customized CSA box, and cannot be used for eggs, garlic subscriptions, or towards the purchase of a new subscription. Negative Cash account balances will be auto-billed at the time of your next installment payment, or during the last 3 weeks of your CSA deliveries. Your final CSA delivery is subject to being withheld if a negative Cash Account balance greater than the value of your final box remains. You can view your Cash Account balance by logging into your Member Account and clicking the “Payments” tab, your balance will be at the bottom of the list. You can pay off your cash account balance at anytime by clicking the green “Pay off Balance” button at the bottom of your dashboard that appears when you have a negative balance.
Updating Payment Info
To update your payment information, click on the Payments tab on your main dashboard. Here you will see options to “Update Credit Card on File” or “Update Bank Account on File.”
We ask our customers to cover half of our credit card fees, so any purchases made with a credit card will have a small fee associated with the order.
If you are entering a bank account to pay with an e-check, please double check that you have entered the account and routing numbers correctly. If we cannot process your check, we ask our customers to cover the $30 processing fee for failed payments, as per our terms at check-out. E-checks can take up to 14 days to process, and we are not able to confirm your order until the payment has gone through.
If you need assistance or have any questions or concerns, please reach out to Nicole at csa@featherstonefarm.com or give her a call/text at 507-429-2003
For more CSA information, check out these pages…