Customize Your Box or Skip a Week
How to Customize your next delivery
Step 1: Your customization notice
Every Friday before you pick-up your box, you will receive our farm newsletter. Near the top of every Friday Newsletter, there will be a “Customize your Box” button. Click the provided link. Alternatively, you can always login to your account from the Featherstone website in the top right corner of every page.
Adding csa@featherstonefarm.com to your email contacts list, or marking any emails from us as “Important” ensures you always receive our Friday emails!
Step 2: Click on “Box Schedule and Contents”
Now you’re on the dashboard page. Under “Subscriptions,” click on the second item down: Box Schedule and Contents
Step 3: Adjust your box items
When the customization window is open (between noon Friday and 7am Monday), you will be able to change the quantity of the items listed. Simply increase or decrease the number to the right of each item.
Setting an item to “0” will remove the item from your box completely.
Similarly, you can increase the number of items up to the limit (if any) that the farm has set for that item.
Step 4: Understanding CSAware notifications
As you increase or decrease the number of items, the software will notify you when your dollar total falls below or exceeds the box value.
If you have too few items in your box, you will be notified that you will be credited the dollar amount unless you add other items of a similar value.
If adding items exceeds the box value, you may pay extra to cover the difference using your Veggie Credits, Cash Account, or payment method on file. Veggie Credits will always be used first. For more on these credits, see Veggie Credits.
Step 5: Save your changes.
Once you have finished customizing your box, confirm your selections and SAVE your box! If you do not Save your box, your customizations will not be noted correctly in our software. If you added extra to your box, you will be automatically charged to your credit card or bank account on file (we do not charge orders less than $5, these charges will be deducted from your Veggie Credits until you reach $5, then you will be charged the total amount). Customizations must be saved by Mondays at 7am for us to harvest and pack your veggies!
Customization: Frequently Asked Questions
Why are some vegetables displayed on my box customization, but when I try to add them to my box, they aren’t available?
Some crops may be no longer available once you try to customize your box because of limited quantities, and what was available was taken by other members first.
In general, the earlier you customize your box after the box customization window opens, the more likely you are to get the items you want. However, as members continue to customize their boxes, some items may become temporarily available again, so if you really have your heart set on a particular item, check back occasionally.
Why are the quantities of some vegetable so limited?
This can be for a few reasons:
Sometimes, we’re trying out a new, experimental crop, and we purposely invest in a smaller planting during our “test run.” If everything works out one season, you may see more availability for that item going forward.
Some crops are extremely fickle or challenging to grow in Minnesota’s wet, four-season climate. (Watch our website posts, social media, and newsletters for specific examples of this.) We might plant plenty of beans or broccoli, only to see them mostly wiped out by disease in a really wet year. This is one of the realities of organically grown, local eating.
Other times, we might fail to accurately predict member demand. Generally, CSAware is good at helping us forecast demand so we can plant enough of the veggies people really like…but then, who would have predicted the cauliflower craze of 2016? Not us!
How to Skip a week of CSA
Need to skip a week of box pickup? Place your box on Hold to receive credit or Donate it to make a contribution to a local food bank.
Login to your CSA member account. Using the little calendar to the right, select the date of your CSA delivery that you would like to skip. Double check the date at the top of the page, then select the “Hold Delivery” button. A pop up will appear, with two options: “Donate” and “Hold.”
To Donate your delivery, click “Donate,” and the farm will deliver a box of veggies to a local food bank on your behalf.
To receive credit, select the “Hold” button. This will cancel your delivery for your selected date, and add Veggie Credits equal to the value of the box to your account. However, credit will not immediately appear on your account! If for whatever reason you change your mind and would like to receive your delivery, simply select the date of the held box, and click the “Reinstate Delivery” button. Your box is now scheduled for delivery on its original date. You have until Monday at 7am the week of your delivery to either Hold or Reinstate your box.
Your Veggie Credits will appear on your account the Thursday of the week of your Hold, just in time to customize your next box on Friday. Credits can be used throughout the remainder of your subscription. Due to our order deadline process, we are not able to credit members earlier than the Thursday of the week of your hold.
If you believe you were not credited the correct amount, or did not receive your credits, please email CSA@featherstonefarm.com with your account information and we can get it sorted out.
Members will only receive Veggies Credits for box holds. To learn more about our crediting system, read here.
Previously, we have used a Box Rescheduling system. Members are still able to reschedule a box in 2026, but are encouraged to learn to use the Hold function, as Rescheduling will not be available in 2027. To learn about Rescheduling, go here.
2026 will be the last year CSA members are able to “Reschedule” deliveries, as we will be transitioning to only “Holds” in the future. See above for info on Holds. Why are we making this change?
CSA members can choose to reschedule a box to be delivered another week. (Really, you’ll receive a new box on another week; we don’t actually hold the vegetables from that particular week for you!) You can reschedule your box and receive a second box the week before or any week after, but you must reschedule your box by the Customization deadline on Mondays at 7am the week of your reschedule.
Step 1: Login to your account
To Reschedule or donate, login to your account and go to the dashboard.
Watch a video tutorial here.
Rescheduling your box
Step 2: Go to “Box Schedule and Contents”
Under “Subscriptions,” click on the second item down: “Box Schedule and Contents”
Step 3: Select the dates you will be gone.
Note the calendar on the right side of the page. Your box delivery dates are highlighted. Click on the date or dates that you will be gone and choose the Reschedule option.
Step 4: Choose your rescheduled delivery date
You will be prompted to select another date to receive a box credit. On this date, you will pick up an extra box and customize it the same as usual.
If you do not select a New Date, your box will not be rescheduled! This is an important step that many members miss!!!
Why are we phasing out Rescheduling?
Box Rescheduling has historically been a confusing concept. In order to successfully Reschedule your box, members must navigate through a calendar and confirm a new date, which is not obvious during the rescheduling process, resulting in confusion and incorrect orders.
Box Holds are much simpler, requiring the press of a button.
Box Rescheduling forces members to receive double the veggies on the new date of their delivery, and requires members to navigate between the customization lists for two separate orders. If a member does not customize their order, they receive two identical boxes on the same day.
Box Holds simply credit your account equal to the value of the box you are holding. Members are able to spend their credits throughout their subscription - no need to spend it all on the following box!
Switching to Holds will also reduce the volume of boxes the farm packs, and the frequency that members need to remember to pick up more than one box.
Overall, Box Holds are more flexible for CSA members, and create less work for the farm. We are allowing Rescheduling for 2026 to make the transition easier, but members will no longer be able to Reschedule boxes starting in 2027. Members will instead have the ability to skip a week of CSA using Holds.
If you need help customizing your box or are having issues, please contact our CSA Coordinator Nicole by email or phone:
csa@featherstonefarm.com
507-429-2003