Customize or Reschedule Your Box
How to Customize your next delivery
Step 1: Your customization notice
Every Friday before you pick-up your box, you will receive a box customization email and farm newsletter. Click the provided link. Alternatively, you can always login to your account from the Featherstone website in the top right corner of every page.
Adding csa@featherstonefarm.com to your email contacts list, or marking any emails from us as “Important” ensures you always receive our Friday emails!
Step 2: Click on “Box Schedule and Contents”
Now you’re on the dashboard page. Under “Subscriptions,” click on the second item down: Box Schedule and Contents
Step 3: Adjust your box items
When the customization window is open (between noon Friday and 7am Monday), you will be able to change the quantity of the items listed. Simply increase or decrease the number to the right of each item.
Setting an item to “0” will remove the item from your box completely.
Similarly, you can increase the number of items up to the limit (if any) that the farm has set for that item.
Step 4: Understanding CSAware notifications
As you increase or decrease the number of items, the software will notify you when your dollar total falls below or exceeds the box value.
If you have too few items in your box, you will be notified that you will be credited the dollar amount unless you add other items of a similar value.
If adding items exceeds the box value, you may pay extra to cover the difference using your Veggie Credits, Cash Account, or payment method on file.
Step 5: Save your changes.
Once you have finished customizing your box, confirm your selections and SAVE your box! If you do not Save your box, your customizations will not be noted correctly in our software. If you added extra to your box, you will be automatically charged to your credit card or bank account on file (we do not charge orders less than $5, these charges will be deducted from your Veggie Credits until you reach $5, then you will be charged the total amount). Customizations must be saved by Mondays at 7am for us to harvest and pack your veggies!
Customization: Frequently Asked Questions
Why are some vegetables displayed on my box customization, but when I try to add them to my box, they aren’t available?
Some crops may be no longer available once you try to customize your box because of limited quantities, and what was available was taken by other members first.
In general, the earlier you customize your box after the box customization window opens, the more likely you are to get the items you want. However, as members continue to customize their boxes, some items may become temporarily available again, so if you really have your heart set on a particular item, check back occasionally.
Why are the quantities of some vegetable so limited?
This can be for a few reasons:
Sometimes, we’re trying out a new, experimental crop, and we purposely invest in a smaller planting during our “test run.” If everything works out one season, you may see more availability for that item going forward.
Some crops are extremely fickle or challenging to grow in Minnesota’s wet, four-season climate. (Watch our website posts, social media, and newsletters for specific examples of this.) We might plant plenty of beans or broccoli, only to see them mostly wiped out by disease in a really wet year. This is one of the realities of organically grown, local eating.
Other times, we might fail to accurately predict member demand. Generally, CSAware is good at helping us forecast demand so we can plant enough of the veggies people really like…but then, who would have predicted the cauliflower craze of 2016? Not us!
Rescheduling or donating your box
If you will be gone and unable to pick up your box, you may choose to reschedule it to be delivered another week. (Really, you’ll receive a box credit that you can use another week; we don’t actually hold the vegetables from that particular week for you!) You can reschedule your box and receive it the week before or any week after, but you must reschedule your box by the Customization deadline on Mondays at 7am the week of your reschedule.
Step 1: Login to your account
To Reschedule or donate, login to your account and go to the dashboard.
Watch a video tutorial here.
Step 2: Go to “Box Schedule and Contents”
Under “Subscriptions,” click on the second item down: “Box Schedule and Contents”
Step 3: Select the dates you will be gone.
Note the calendar on the right side of the page. Your box delivery dates are highlighted. Click on the date or dates that you will be gone and choose the Reschedule or Donate Delivery option.
Step 4: Choose your rescheduled delivery date
You will be prompted to select another date to receive a box credit. On this date, you will pick up an extra box and customize it the same as usual.
Donate your box
If you decide you don’t want two boxes at a later date, you can opt to donate your box. Follow the instructions above, selecting the day you can’t pick up your box and the “Donate Delivery” option. If you change your mind, you can always click “Reinstate Delivery” to receive your delivery or reschedule, as long as you do so before the Monday deadline at 7am.
As of this writing, all donations are given to SEMCAC
If you need help customizing your box or are having issues, please contact our CSA Coordinator Nicole by email or phone:
csa@featherstonefarm.com
507-429-2003
Tuesdays and Wednesdays are box packing days at the farm. Here are some of the people who pack your box!