Picking Up Your Box

Every CSA box we pack is different! Make sure you pick up the box with YOUR NAME on it to receive the vegetables you ordered – it is difficult if not impossible to track down missing boxes if you take the wrong one, and all parties involved end up with the wrong order. Even if you did not customize your share, we always pack a unique box with your name on it!

Know Your Pick Up Time & Place

You can see your current scheduled delivery hours by logging in to your member account and selecting “Drop Point Details.” Your box is available for pick up at any time during the hours posted (usually until store close), unless you receive a notice of delay. We are not able to finalize our CSA distribution route until we have a good idea of our total numbers for the season, and all pick-up times are subject to change. The times posted on our storefront when you checkout are always our best guess, but may not be the actual time of delivery when the season starts.

If you do not pick up your box by store close, you forfeit your box. We cannot offer refunds, and ask our CSA members to respect our pick-up hosts by not requesting overnight holds or special instructions for individual boxes. Our pick-up hosts are not able to accommodate overnight holds. If you need assistance at your pick-up location, please call Nicole at Featherstone first (507-429-2003) before asking staff for help. Our hosts are generously volunteering their space, and our CSA would not be possible without them! Please respect their staff and these terms so we can continue delivering our boxes to you!

Locate Your Unique Box

When you find your box, there will be a list of box contents below your name. This is the order you are receiving. If your box contents do not match the list on the box, we are responsible for the packing errors: please contact csa@featherstonefarm.com to receive a refund for any missing items. If the list looks incorrect, it is likely you did not save your box when customizing, and we cannot be responsible for missing items. The printed list on your box is the order we received!

Bring home the veg!

Read through our storage tips to make sure you’re getting the most out of your CSA, and enjoy!

Here’s a peak at what one of our Spring CSA boxes can look like:

Please review your pick-up location specific Box Protocol for where to find your box, where to leave your empty box, and any other important pick-up information at your specific location. To do so, login to your member account, select “Drop Point Details,” and review the yellow box at the bottom. If you need any assistance, please contact Nicole at 507-429-2003 before inquiring with staff at your pick up location.